This case has already been mentioned in my blog, however the
management lessons learnt from the film are very rich and fundamental to
management. This post will focus on an in-depth analysis of the lessons learnt
and its application in real life. Since my work experience of almost 3 years
has been in an IT industry in the EIS (Engineering and Industrial Services) domain,
I feel that I’m at a position where I can provide a much better understanding
of the applications of the lessons learnt.
The key
lessons learnt are:
v
Process Improvement
o
As an organization grows, it is all the more
essential to keep improving its process so that it gets even more efficient and
improves its business. Process improvement is not a easily stated concept as
there are no set guidelines to do so and the way it can be done has no limit.
o
Process improvement also incorporates in itself the
concept of process replacement. Process replacement is on a very basic level,
throwing out the old and implementing the new and improved. There are many a
times when it is not possible to address/rectify the flaws in the current
system. So it is logical to setup a new process that addresses the fallacies of
the old system and deliver more to the organization.
o
Example: - An Aerospace client of TCS wanted to
improve upon its ordering process. Its current system was :
TCS came up with a solution that make the process as follows:
In this process the role of the sales rep is just to provide supervision
to the ordering process by the airplane purchaser. The I-Pad application has a
simple interface, is easy to use and reduces the complexity. Earlier the sales
rep had to be knowledgeable about the airplane and had to have some engineering
background. But now the application is built on all this information so that to
ease the client’s burden.
v
Effort
o
The organization structure should be established
in such a manner that adding in more people to the organization reduced the
effective effort to do the earlier work.
o
Combined top-down interventions and bottom-up
initiatives are effective ways to reduce the efforts required.
o
Example:- The TCS’s offshore development model
as shown below:
Here assigning separate roles and responsibilities to each individual
reduces the individual as well as total effort.
v
Participative Management
o
This concept is applied by the organization that
understand the importance to human intellect and seek a strong relationship
with their employees. They understand that the employees are the facilitators
who deal directly with the customers and satisfy their needs. To beat the
competition in market and to stay ahead of the competition, this form of
management has been adopted by many organizations. They welcome the innovative
ideas, concepts and thoughts from the employees and involve them in decision
making process.
o
Example:- In the above mentioned TCS’s offshore development
model , the individual stakeholders not only have the role of performing the
task/work assigned to them but also come up with process improvement. This
process improvement is not only limited to the scope of their assigned work but
extends to the entire business process of the client.
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